DEWA OTPDEWA OTP

Refund Policy

Last Updated: June 2026
This Refund Policy explains when refunds are available for services purchased through our platform. By using our services, you agree to the terms outlined below.

1. General Policy

Our platform provides digital services, including virtual phone numbers and SMS OTP verification services. Due to the nature of digital products, refunds are only available under specific circumstances.
All refund decisions are made in accordance with this policy.

2. Eligible Refunds

A refund may be granted under the following circumstances:
  • The purchased number does not receive an OTP.
  • The order fails due to a system error.
  • The service provider reports the number as unavailable.
  • The order is automatically cancelled by the system.
Approved refunds will be returned as account balance.

3. Non-Refundable Situations

Refund requests will not be approved in the following situations:
  • An OTP has been successfully received.
  • The wrong service was selected.
  • The wrong country was selected.
  • The destination platform rejects or blocks the virtual number.
  • The destination platform suspends, limits, or bans the user's account.
  • The user decides not to use the purchased number after purchase.
  • The user violates our Terms & Conditions.
Once an OTP has been successfully delivered, the service is considered completed and is no longer eligible for a refund.

4. Order Cancellation

Users may cancel an order only if no OTP has been received.
If cancellation is approved, the amount paid will be returned to the user's account balance.
Orders that have already received an OTP cannot be cancelled.

5. Account Balance Refunds

Deposits made to the platform are converted into account balance and can only be used to purchase services available on the platform.
Account balances are non-withdrawable, non-transferable, and cannot be refunded to bank accounts, e-wallets, cryptocurrencies, or other payment methods.
Exceptions may apply only where required by applicable law.

6. Payment Issues

If a payment has been completed successfully but the balance is not credited, users should contact support and provide:
  • Transaction ID
  • Payment receipt
  • Account email or username
After verification, the balance will be credited accordingly.

7. Fraud Prevention

Refund requests may be denied if there is evidence of:
  • Fraudulent activity
  • Chargebacks
  • Abuse of the platform
  • Suspicious account behavior
  • Violation of our Terms & Conditions
Accounts involved in fraudulent activity may be suspended or permanently terminated without refund.

8. Third-Party Services

OTP delivery depends on third-party providers, mobile operators, and destination platforms.
We are not responsible for:
  • Delayed SMS delivery
  • Platform restrictions
  • Account suspensions
  • Verification failures caused by third parties

9. Refund Processing

Approved refunds are usually processed automatically and credited back to the user's account balance.
In some cases, manual review may take up to 48 hours.

10. Contact Support

If you believe you qualify for a refund, please contact our support team and provide all relevant order details for review.
By using our platform, you acknowledge and agree to this Refund Policy.